Contact
Emailhola@spaclick.esWe reply within 24 hours.
Or on WhatsApp at 613 404 552. Mia es la asistente virtual de SpaClick. Si lo prefieres, te atiende una persona del equipo.
Frequently asked questions
Buying
How do I buy an experience?
Choose the experience and the spa, click “Buy” and fill in your details. When you finish you'll get your voucher with a code and QR.
Do I need an account?
No. You can buy without signing up. If you like, at the end you save your vouchers to your account with one click and no password.
How do I pay?
Con una pasarela de pago certificada, en la web. Nunca guardamos los datos de tu tarjeta. To be confirmed
Will you ask for payment details on WhatsApp?
For your security, we'll never ask for card details, passwords or codes on WhatsApp.
Voucher and booking
How long is the voucher valid?
6 months from purchase. Within that time you book any day you like, subject to availability.
How do I book with my voucher?
From the voucher link or in “My account” you choose the date and time. Show the QR at the spa. If you prefer, email us at hola@spaclick.es with your code.
Can I change or cancel my booking?
Free date changes up to 24 h before your appointment, from “My account”. If you haven’t used the voucher, the buyer can cancel the purchase within 14 calendar days of purchase and get the full amount back; after 14 days, it is non-refundable.
What if I'm late?
You lose that time; the session ends at the scheduled time.
Gifts
How do I give an experience as a gift?
When you buy, tick “As a gift”. Write the recipient’s name, your message and their email: we email it to them now or on the day you choose.
Can I choose the day it arrives?
Yes. You choose the delivery date and their QR voucher arrives that day.
What does the recipient need to do?
The experience is already paid for: they book their date and time with the code and show the QR at the spa.
Spas
What do I need for the water area? Should I bring a swimsuit?
Swimsuit and flip-flops required. Towel included; no swim cap needed.
Are towels provided?
Swimsuit and flip-flops required. Towel included; no swim cap needed.
Can under-18s come?
Over-18s only.
Is there parking?
No, none of the spas has parking.
Do you offer couples massages?
In the same room only in Barcelona; at the other spas, individual rooms at the same time.
¿Otra duda? Escríbenos a hola@spaclick.es (o por WhatsApp al 613 404 552).